Sub-Processor List
In order to provide our services, Intelligent Quality LTD (q-hub) may engage third parties to carry out data-processing activities that involve access to customer data to some extent. These organisations, called “sub-processors,” are identified below with their locations and the types of services they provide to q-hub.
We operate in line with GDPR, ISO27001 and cyber essentials frameworks to proactively and responsibly manage our customers data.
Where the below sub-processor has (optional service) stated, it means this service can be turned on or off by customers, or be opted out from usage on the customers account.
Sub processor name | Purpose of Processing | Location of processing |
|---|---|---|
Amazon Web Services, Inc | Core Infrastructure services. | UK only. |
MongoDB | Data warehouse services. | UK only. |
Datadog | Platform monitoring and observability. | EU (Germany) only. |
Adobe | File processing. (Optional service) To process file conversion to pdf (only for compatible formats). | EU only. |
Github | Code base management. | Worldwide. |
Cloudflare, Ltd | Managing internal development operations and customer support. | Worldwide. |
Google cloud | Infrastructure services. Email and office applications. Generative AI and LLM Provider. | UK only. |
OpenAI, LLC | AI services (service being removed by Sep 2026). (Optional service) | Worldwide. |
Microsoft Corporation (For internal business usage) | For business services communication and project management of some customer data. | UK only. |
Microsoft Corporation (For platform features and services) | Microsoft Viewer. Microsoft Authenticator. | Worldwide. |
Microsoft WOPI service | File processing services, to be available in the WOPI Editor. | EU only. |
Authy (Twilio) | Authentication processes. (Optional service) | US-East. |
Anthropic (Claude) | To format and normalise meta data during certain onboarding activities (Optional service) | Worldwide |
If you would like to be updated on changes to sub-processors please email - support@q-hub.co.uk.
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