Live in four weeks, not four months.

Four weeks is the standard timeline for most organisations, not a fixed programme everyone has to sit through. Your implementation manager agrees a realistic timeline with you during the discovery phase based on what you actually need — a smaller organisation with fewer processes will typically move faster.

One implementation, scoped for the complexity. Q-Hub is configured to match your organisational structure — departments, sites and permissions are set up in the configuration phase rather than forcing every site onto one process. Larger or more complex implementations typically run 6-8 weeks rather than four, and your implementation manager agrees that during discovery.

Yes, and most customers do. Running both systems in parallel for two to four weeks during the transition is the normal pattern — it gives your team time to build confidence in Q-Hub before the old system is switched off.

Yes. Unlike many QHSE platforms that charge thousands for implementation as a separate project, Q-Hub includes full implementation support with every subscription. There are no hidden setup fees or professional services charges.

That is fine. Our implementation team has migrated document libraries with tens of thousands of files. We use bulk import tools and work with your team to ensure folder structures, metadata, and access permissions are correctly mapped.

Absolutely. Most customers run both systems in parallel for 2-4 weeks during the transition period. This gives your team time to build confidence with Q-Hub before switching off the old system.

Four weeks is our standard timeline for most organisations. Larger or more complex implementations may take 6-8 weeks. Your implementation manager will agree a realistic timeline during the discovery phase based on your specific requirements.

Included: implementation, data migration, system configuration, role-based training, and unlimited phone, email and live chat support with no ticket limits or premium tiers. Product updates are included too — new features ship roughly every two weeks with no upgrade fees and no migration projects. There is no separate professional-services line.

Nothing beyond the subscription. Implementation support is included with every subscription — there are no setup fees and no professional-services charges. Many QHSE platforms bill implementation as a separate project; this one does not.

Your numbering survives. Q-Hub is configured to match your organisational structure, workflows and approval processes — not the other way around — and your existing document structure and naming conventions are audited in week one precisely so they can be carried over.

Yes. Training is delivered live in small groups by role — administrators, quality managers and end users each get their own session — and the sessions are recorded so someone joining later can watch the same material.

New features ship roughly every two weeks. There are no upgrade fees, no migration projects and no version lock-in, so you are never left on an old release. Release notes are published in the help centre.