Skip to main content

Privacy Policy

Last updated: 1 February 2026

{{companyName}} ("Q-Hub", "we", "us", "our") is committed to protecting the privacy and security of your personal data. This privacy policy describes how we collect and use personal data about you, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Data Controller: {{registeredName}}, registered in England and Wales. Company number: {{companyNumber}}. ICO registration: {{icoRegistration}}.

Personal data we collect

  • Identity data: Name, job title, company name
  • Contact data: Email address, telephone number, postal address
  • Account data: Username, password (hashed), role, permissions
  • Usage data: Login history, feature usage, pages visited within the application
  • Technical data: IP address, browser type, device type, operating system
  • Content data: Documents, forms, audit records, and other content you create within Q-Hub

How and why we use your data

Purposes for processing: account provision, service improvement, support, billing, security, legal obligations, marketing (with consent).

Our lawful bases are contract performance, legitimate interests, consent, and legal obligation, as applicable under UK GDPR Article 6.

Sharing and sub-processors

We share data with sub-processors, hosting providers, analytics services, and payment processors. A full sub-processor list is available on request.

International transfers

Safeguards for transfers outside the UK include adequacy decisions and standard contractual clauses.

Data retention

Retention periods vary by data category. Account data is retained for the duration of the subscription plus 90 days. Content data is deleted upon account termination.

Your rights

You have rights of access, rectification, erasure, restriction, portability, objection, and rights relating to automated decision-making. To exercise any of these rights, contact us using the details below.

Cookies

See our Cookie Policy for full details of the cookies we use.

Children

Q-Hub is a B2B service and is not directed at children under 16.

Changes to this policy

We notify users of material changes to this policy. The "last updated" date at the top of this page reflects the latest revision.

Contact us

For privacy questions, to exercise your rights, or to raise a concern, contact our Data Protection Officer at {{companyEmail}}. You also have the right to complain to the ICO. You can write to us at {{registeredAddress}}.