Implementation Guide

Most customers are fully live within 4 weeks. Larger organisations or complex migrations may take 6–8 weeks. We tailor the timeline to your needs and never rush quality. Your success manager will provide a detailed project plan at kickoff.

Yes. Our team handles the complete migration of your documents, registers, audit history, training records, and organisational data. We support imports from spreadsheets, legacy systems, and competing QHSE platforms. Every record is validated for completeness before go-live.

Every implementation includes tailored training sessions for both administrators and end users. We cover system configuration, daily workflows, reporting, and mobile app usage. You also get access to on-demand video tutorials, a searchable knowledge base, and regular webinars.

Absolutely. Many customers start with one or two modules — such as document control and audit management — and expand over time. Your success manager will help you prioritise modules based on your goals and build a phased rollout plan that minimises disruption.

Q-Hub's workflow engine is highly configurable without any coding required. Your success manager will help you design and build custom approval chains, escalation rules, notification triggers, and conditional logic during implementation. If you need something truly bespoke, our solutions team can help.

You get a 30-day hypercare period with priority response times immediately after go-live. After that, ongoing UK-based support is available via chat, email, and phone. You also receive quarterly business reviews to optimise your setup, plus access to all new features and platform updates at no extra cost.