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QHSE Glossary

Management Review

A periodic top-management meeting to evaluate the suitability, adequacy, and effectiveness of the management system.

Management Review

Management Review (Top Management Evaluation of Systems) is a critical concept in quality, health, safety, and environmental management.

What Is Management Review?

Management review is a formal, planned evaluation by top management of the suitability, adequacy, effectiveness, and alignment of the management system with the organisation's strategic direction. ISO 9001:2015 Clause 9.3 specifies required inputs (audit results, customer feedback, process performance, nonconformity/corrective actions, monitoring/measurement results, supplier performance, resource adequacy, risk/opportunity actions, improvement opportunities) and required outputs (improvement decisions, resource needs, system changes). Management reviews are typically conducted quarterly or semi-annually and must be documented. They represent the 'Act' stage of the PDCA cycle at the strategic level.

Management Review Requirements Under UK Law

ISO 9001:2015 Clause 9.3 mandates management review at planned intervals. ISO 14001 Clause 9.3 and ISO 45001 Clause 9.3 have equivalent requirements with additional inputs specific to environmental and OH&S performance. AS9100 adds customer satisfaction trend data as a mandatory input. Certification auditors routinely request management review minutes — absence or inadequacy is a common audit finding. In MHRA inspections of pharmaceutical manufacturers, management review is assessed under EU GMP Chapter 1 (Quality Management). Poor management review processes are cited in approximately 15% of ISO 9001 major non-conformances.

Key Components of Management Review

  • Scheduled reviews (quarterly/semi-annual/annual)
  • Ad-hoc reviews (triggered by significant events)
  • Integrated reviews (covering multiple standards)
  • Inputs (data and information presented)
  • Outputs (decisions and actions)
  • Minutes (documented evidence)

Management Review in Practice

A multi-site manufacturer (3 sites, ISO 9001 + ISO 14001 + ISO 45001) prepares quarterly management reviews using Q-Hub. The KPI Hub automatically compiles a 45-page review pack including: 12-month KPI trends, audit findings summary (8 internal audits, 2 external), NCR analysis (67 NCRs, 94% closed on time), CAPA status (23 open, average age 18 days), customer feedback (NPS score 72, 3 complaints), supplier performance (2 suppliers on watch list), training compliance (97%), environmental targets (waste reduced 12%, energy reduced 8%). The review meeting takes 90 minutes — previously 4 hours when data was collated manually.

How to Manage Management Review with Q-Hub

Q-Hub provides comprehensive tools for Management Review management. The Reporting And Kpis module handles the core requirements, integrated with document control, audit scheduling, training management, and KPI dashboards to ensure your Management Review processes are audit-ready at all times.

Related Terms

Want to see how Q-Hub handles Management Review in practice? Book a demo or see pricing.

Related QHSE Terms

  • AS9100 — The aerospace quality management standard, based on ISO 9001 with additional requirements for aviati
  • Audit — A systematic, independent examination of processes, products, or systems to verify compliance with d
  • Bow-Tie Analysis — A visual risk assessment method that maps the causes of an event, the event itself, its consequences
  • CAPA — Corrective and Preventive Action — a systematic approach to investigating root causes of non-conform
  • COSHH — Control of Substances Hazardous to Health — UK regulations requiring employers to control exposure t
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