How Jaltek transformed NCR management and compliance with Q-hub
Jaltek — Compliance manager for Jaltek
Jaltek reported a 60% reduction in NCR closure times, thanks to digital workflows, automation, and real-time tracking.
There are so many activities that used to fall on quality but now because o Q-Hub we are able to involve all the departments.
Jaltek’s Journey with Qhub: Replacing Spreadsheets with Streamlined Compliance
Jaltek, an advanced technology solutions provider, was facing a growing challenge—managing compliance and quality processes across teams with limited visibility and outdated tools. With multiple systems in place, including SharePoint for document management and Excel for audit tracking, Jaltek’s quality team found themselves constantly battling inefficiencies. Audits became stressful and time-consuming, while NCR (Non-Conformance Report) management suffered from delays, version control issues, and poor traceability.
Looking to modernise their quality and compliance infrastructure, Jaltek turned to Qhub. The goal? To digitise, automate and centralise their processes using a tailored suite of Qhub’s powerful hubs, giving their team the tools to move faster, with better control and visibility.
The Challenges
Challenges Faced Before Qhub
Before implementing Qhub, Jaltek dealt with several persistent challenges:
- Poor visibility and tracking of NCRs, leading to slow resolution times.
- Manual audit preparation that consumed time and introduced human error.
- Disconnected systems (Excel, email, SharePoint) that made collaboration difficult.
- Lack of automated notifications, deadlines or approval workflows.
- Limited access control and version management for critical compliance documents.
Each of these issues was made more painful by the growing complexity of Jaltek’s compliance landscape. They needed a solution that would bring everything together into a single source of truth—and that’s exactly what Qhub delivered.
From Manual Headaches to Automated Control: Solving Real Problems with Qhub
NCR Management: From Spreadsheets to Speed
One of the biggest operational pain points for Jaltek was the management of NCRs. Prior to Qhub, these were tracked using Excel files with manual updates, email chains for approvals, and no easy way to monitor progress or overdue actions. This led to inconsistencies, delays, and made it difficult to close out issues promptly—especially during audits.
By adopting Qhub’s Process Hub, Jaltek was able to digitise its NCR workflow from start to finish. Tasks are now automated, assigned to the right people with built-in deadlines and approval checkpoints. The team uses real-time dashboards from the KPI Hub to instantly see open NCRs, overdue actions, and trends over time. This digital overhaul allowed them to reduce their NCR closure time by 60%—a significant improvement with direct impact on audit readiness and overall quality performance.
Audit Management: No More Pre-Audit Panic
Jaltek also struggled with audit preparation, spending excessive time gathering documentation, checking status reports, and updating trackers. With information scattered across spreadsheets and SharePoint, audit prep became a time sink that pulled resources away from more strategic work.
Qhub’s Audit Hub solved this by bringing all compliance data into a single, easy-to-navigate platform. Audit schedules are now automated, documents linked directly to audit items, and teams receive notifications about upcoming deadlines. The result? A stress-free audit process with improved control, faster prep, and clearer visibility for both internal and external auditors. As Jaltek put it, “audits are now no stress.”
Document Control: Moving Beyond SharePoint
Previously, Jaltek relied on SharePoint for document control—but access issues, inconsistent versioning, and lack of visibility led to frustration. Documents could be outdated, approvals delayed, and compliance compromised.
Using Qhub’s Doc Hub, Jaltek created a centralised, cloud-based document control system that provides secure, permission-based access to live versions. Every document change is tracked, approvals are recorded digitally, and team members always have access to the latest version—anytime, from anywhere. Combined with the Form Hub and Work Hub, Jaltek’s document workflows are now fully integrated with tasks, projects, and training.